Ensures schedules are appropriate use of clinical resources.
EL CAMINO HOSPITAL LOS GATOS CAMPUS REGISTRATION
Scheduling: Performs appointment scheduling, registration and customer service duties answers incoming phone calls, makes appointments, monitors access issues with provider schedules that affect patient satisfaction, and communicates issues to Supervisor. Collects co-pays and patient's estimated out of pocket expense as appropriate. Verifies insurance benefits/eligibility, manages referrals runs the patient estimate using the Price Estimator Tool. Registration: Collects, verifies and updates patient demographic and guarantor information. Communicates patient out of pocket responsibilities for services provided to the patient using a "Patient Friendly" approach. Establishes eligibility, verification of benefits, and identifying and collects co-payments as appropriate. Interviews patients either by telephone or in person to effectively schedule and register. The position works with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience throughout the process of accessing healthcare. The role supports operations by coordinating schedules for patients and providers. The Schegistrar serves as the primary point of contact for patient electronic scheduling and registration.
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